As a team, Imbris, Inc. has a shared set of values that are at the core of how we work and create value for our customers.

At Imbris, Inc. we:
Put the Customer First
Hire and Develop Great People
Operate in Hours and Minutes
Make Direct Communication with Each Other a Priority
Give and Accept Support From Each Other
Celebrate Our Accomplishments

Ownership

Imbris, Inc. is privately owned and has enjoyed a stableownership and management team since its formation in 2000. Imbris, Inc. is committed to residential and commercial Internet service.

Imbris has residential and business customers ranging in size from small businesses to large corporations. Imbris uses UNIX and Microsoft Windows 2003. These superior products, combined with outstanding customer service and support, places Imbris among the top 10 providers of Internet Service in the Northwest.

Imbris, Inc. is a leader in its industry; designed from the bottom up, with an accumulation of over 57 years of networking experience among its technical staff.

Imbris, Inc. is a full-featured organization that provides strong service, integrity and high performance for small-to-large sized businesses.

Facility

We are located in Idaho State, situated Harbor Place in Coeur d'Alene.

Our Network Foundation: Imbris is directly connected to a 45 Mbps DS-3 backbone. Our equipment is top of the line CISCO hardware and the facility has a fully functional network operations center for safe and comfortable equipment co-location.

Our philosophy is simple: ultra quality Internet connection at a price you can afford. We don't oversell our bandwidth the way some providers do. Our staff is well trained to ensure you get the best service and value possible. Imbris supplies the best solution for your software and hardware needs, all at a competitive price which is affordable.

Imbris can provide you with Internet Data Center services and an array of management options to match your Internet requirements.

Scalability

Our scalable networking and facility solutions are available in different configurations.

Options are available for Colocation space, Wireless, Frame Relay, DSL, National Dial-Up, Domain Hosting and Networking Services Internet management support is also available to customize your level of service.

High Reliability

We watch over each customer's service 24 hours a day, 7 days a week, monitoring performance and watching for service outages. We maintain an active liaison with technical representatives from each of the carriers we employ; this bi-directional flow of information allows us to proactively tune our services to provide our customers with the highest quality Internet connections possible. On the rare occasions when carriers do encounter problems, our long-standing relationships with their technicians work to our customers' benefit in securing immediate response and resolution.

In combination, this monitoring and our redundant Domain Name Servers allow us to guarantee better than 99% uptime to our customers. We recognize that our customers' businesses rely upon their connection to the Internet. Our attention to reliability gives them confidence in their connection to the world.

High Performance

We constantly monitor latency, throughput, and utilization, the performance criteria by which wide-area networks are judged, to ensure that we maintain a buffer of surplus bandwidth for our customers. By doing so, we safeguard our customers against the "oversubscription" problems which plague many Internet service providers.

Immediate Response

Our Network Operations Center is monitored around the clock, and our customer service hotline allows us to respond promptly to all of your service needs. Since we provide a fully managed service, you can rest assured that any problems with your service, your data lines, or your routing equipment can all be resolved with a single phone call.

Security

Our Cisco products allow us to employ customer-defined packet filters, enabling you to secure your network against intruders.